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Contact Details

Fifth House Group serves clients globally through our two main offices in Ottawa, ON and Vancouver, BC, Canada.

In North America call us toll-free, 9:00 AM to 8:00 PM EST: 1-844-5TH HOUSE (1-844-584-4687)

Email us: connect@fifthhousegroup.com.

Helene Arts, CEO of Fifth House Group, started off thinking that she was going to become a lawyer, but by 1995 she realized that the gods had other plans for her and thus began her career as a professional mediator. Since then she has been a full time consultant in the field of conflict resolution within criminal, family, and civil court systems, and in not-for-profit and corporate workplace settings. Along the way she became fascinated with group dynamics, and in 2004 completed a Masters in Human Systems Intervention at Concordia University in Montreal, Quebec, becoming a specialist in group intervention. For over ten years Helene has also taught university courses in subjects such as mediation, interpersonal communication, group dynamics, conflict resolution, organizational conflict, and group facilitation. She holds a special place in her heart for creative people of all kinds, and currently manages Montreal-based industrial band Projekt F.


ka_150Fifth House Group President Ken Ashdown is a lapsed musician and former music journalist, indie label entrepreneur, and major label executive. Over his career Ken has worked with some of the music industry’s biggest stars, including Shania Twain, Def Leppard, Bon Jovi, John Mellencamp, Dire Straits, New Order, David Bowie, the Pixies, and U2. He served as Vice President at PolyGram Group Canada (Mercury/Polydor division) and later at QDesign Corporation, a leading provider of advanced digital audio compression technologies. An award-winning, certified adult educator, Ken spent several years as Head of Department at Vancouver Film School’s innovative Entertainment Business Management transmedia program and has been hailed as a “master teacher.” He earned his Master of Arts (MA) degree in Music Business Management (with Distinction) from the University of Westminster in London, England, and is a Belbin® Team Role Accredited facilitator. Among other associations he is a member of the Cultural Human Resources Council, Music Tank, and the Music and Entertainment Industry Educators Association. In addition to curating the back catalogue for his independent publishing company and record label, his greatest passions include leadership, environmental issues and sustainability.

Our Clients

Prior to joining forces under the Fifth House Group umbrella, our team has collectively helped hundreds of organizations and thousands of individuals. A partial list of past and present clients includes:

Agriculture Canada
Bank of Canada
Canada Revenue Agency
Canadian Media Producers Association (CMPA)
Canadian Police College
Canadian Human Rights Commission
Canadian Nuclear Safety Commission
Carleton University
Centre for Arts and Technology Okanagan
Centre for Conflict Resolution International
Corrections Canada
Department of National Defence
Environment Canada
Health Canada
Industry Canada
Library of Parliament
Ministry of the Attorney General
Music BC
NAV Canada
National Research Council
Ontario Provincial Police
Office of Public Service Values and Ethics
Royal Canadian Mounted Police (RCMP)
Public Works and Government Services Canada
Sprott School of Business
Statistics Canada
Vancouver Film School

Our Process

At Fifth House Group, we view our clients as the experts within their own systems. Our expertise is in the solutions that improve interpersonal or organizational health and effectiveness.

For each client, the first step is always a free, no-obligation consultation or Initial Meeting.

If the client chooses to proceed, Diagnosis is the critical first post-contracting step. It requires extensive research and assessment, and we survey or interview those involved to collect appropriate data about the situation. This Diagnosis results in Feedback for the client, and a basis for the decision for any subsequent action.

There are two main pathways for action: Interventions, or Workshops & Training. Interventions can include, but are not limited to, Appreciative Inquiry, dialogue, group process facilitation, Open Space Technology, Participative Design Workshop, Search Conference, Organizational Climate Assessments, Coaching, Negotiation, Facilitation, Mediation, and Conciliation. Click here for a list of our current Training & Workshops; we also offer custom packages to suit your needs.

Since the client is always considered the expert in their own situation, it’s you who ultimately decides the most appropriate course of action, with our support.

Once the appropriate Intervention or Training has been delivered, there is post-assessment and evaluation, with further Follow-up and Closure.

FHG Four Dimensions chartWe offer an holistic approach that incorporates personal, interpersonal, group, and system dynamics.



Learn how you respond to conflict, and how to manage yourself – and others – more effectively in conflict situations. The Conflict Response Roles Inventory (CR²I)™ has been used and trusted by hundreds of organizations and thousands of individual users for over a decade.



Our FAQ answers some popular questions about our products and services.



We offer a wide variety of prepared and custom training solutions for you, your team, group, or organization. Our training is always problem-based and experiential, so clients benefit from the most relevant and realistic approaches.




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Mission, Vision, and Values

Our Vision: Fifth House Group is the leading provider of conflict management, team building, and leadership skills training services for the creative arts & entertainment industries. Through our work and that of our creative clients the world is healthier, more peaceful and sustainable.

Our Mission: We enable artists and creative organizations to captivate audiences and produce transcendent experiences by helping them remove barriers to inspiring collaborations.

Our Values: We value co-creative working relationships; thoroughly ethical behaviour; and positive, transformational outcomes.